Shipping policy
Last updated: October 1, 2026
Each piece is made to order, so delivery takes two steps: making your item, then shipping it.
Where we ship
We currently ship to all 50 US states, Washington D.C., and APO/FPO/DPO addresses. We don't ship internationally yet. Join our email list to hear when we do.
Timing
| Step | Time |
|---|---|
| Production (embroidery and finishing) | 5–7 business days |
| Standard shipping | 5–7 business days |
| Typical total, order to door | 7–14 business days |
Business days are Monday through Friday, not counting US holidays. Orders with several items may arrive in separate packages.
Rates
- Free standard shipping on orders over $75
- $7 standard shipping on orders under $75
- Exact rates are shown at checkout before you pay
Holiday ordering
To receive your order by December 24, place it by December 8. Orders after that date are made and shipped as quickly as possible, but we can't guarantee delivery before the holiday.
Tracking
You'll get an email with tracking as soon as your order ships. If it hasn't moved in 5 business days, write to hello@luckandleisure.co.
If your order is delayed
If we can't ship your order within the time shown at checkout, we'll email you with a new estimated ship date. You can then keep your order or cancel it for a full, prompt refund. If a second delay happens, we'll cancel and refund automatically unless you tell us you'd like to keep waiting.
Addresses, lost and stolen packages
Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect address, we'll reship it once you've paid the new shipping cost. If tracking shows a package as delivered but you can't find it, check with neighbors and your local carrier first, then contact us within 14 days. We'll work with the carrier to help resolve it.
Sending a gift
You can ship to a different address than your billing address. Packing slips don't show prices.