Refund policy

Last updated: October 1, 2026

Every Luck & Leisure piece is made to order, just for you. We don't keep shelves of stock. Because of that, we can't accept returns for change of mind. We do want you to love what you ordered, so here's how we take care of you.

If something's wrong with your order

If your item arrives with a flaw, a defect, damage from shipping, or isn't what you ordered, we'll make it right.

  1. Email hello@luckandleisure.co within 30 days of delivery.
  2. Include your order number and a photo of the issue (and of the shipping label, if the package was damaged).
  3. We'll send a replacement or issue a full refund to your original payment method, whichever you prefer.

Size exchanges (apparel)

If a tee, sweatshirt or pair of sweatpants doesn't fit, we'll exchange it for a different size once per order item.

  • Request the exchange within 30 days of delivery by emailing hello@luckandleisure.co with your order number and the size you need.
  • Items must be unworn, unwashed, in original condition, and in their original packaging.
  • Your new size is made once we've received the original.
  • Exchanges are for a different size of the same item and color.

Ballcaps and tote bags aren't eligible for size exchanges. Please check our Size & Care Guide before ordering; most fit questions are answered there.

Gifts

If you received a Luck & Leisure piece as a gift, you can request a size exchange too. Email us with the order number (or the gift-giver's name and email) and we'll take care of it without telling the sender.

What we can't accept

  • Returns for change of mind, or after an item has been worn or washed
  • Requests made more than 30 days after delivery
  • Wear and tear, or damage from not following care instructions

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few more days to post it. Original shipping charges are refunded only when the problem was our error.

Order changes and cancellations

Every order goes into production almost immediately, and once it does, we can't stop it. That means we can't change or cancel an order after it's placed, so please double-check your size, color and shipping address before checking out. (If we can't ship your order within the time we've stated, you can always cancel for a full refund. See our Shipping Policy.)

Questions? Write to hello@luckandleisure.co. A real person reads every message.